The Ball Is In Their Court

The mattress saga continues.  With no resolution, let alone satisfaction, in sight.

Since Mattress Insider sent us the wrong mattress, a short queen instead of the full size queen we ordered (and verified three times with them that we we ordered a full size queen before the order was placed), we have not heard back from them on how they were going to correct their mistake.

I called their customer service line three times, talked with representatives who all promised to call me back with a solution (none ever did), so I took matters into my own hands.

I contacted my credit card company, explained the problem and had them reverse the price I paid for the mattress.  Now we’re waiting to see if we hear from Mattress Insider.

We’ve decided to use the mattress, the company promised a 100 day return policy if we’re not satisfied (that’s an understatement).  I used a couple of foam pieces from our old Sleep(less) Number mattress to wedge the too short mattress in place.  It’s better than setting up and putting away our pull out couch every day.

We have only a short time left on our workamping job before we need to head out to Missouri on 1 April.  Hopefully, something will be resolved by then.

Plan B (you know I always have one waiting in the wings) is to order a new mattress from a different company, one I should have chosen in the first place.  I chose Mattress Insider over the other company because its factory is in South Carolina vs. California for the other company. 

It will be interesting to see how this all works out.  At least right now, we’re sleeping on a free mattress.  :c)

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