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Wednesday, March 19, 2014

The Ball Is In Their Court

The mattress saga continues.  With no resolution, let alone satisfaction, in sight.

Since Mattress Insider sent us the wrong mattress, a short queen instead of the full size queen we ordered (and verified three times with them that we we ordered a full size queen before the order was placed), we have not heard back from them on how they were going to correct their mistake.

I called their customer service line three times, talked with representatives who all promised to call me back with a solution (none ever did), so I took matters into my own hands.

I contacted my credit card company, explained the problem and had them reverse the price I paid for the mattress.  Now we’re waiting to see if we hear from Mattress Insider.

We’ve decided to use the mattress, the company promised a 100 day return policy if we’re not satisfied (that’s an understatement).  I used a couple of foam pieces from our old Sleep(less) Number mattress to wedge the too short mattress in place.  It’s better than setting up and putting away our pull out couch every day.

We have only a short time left on our workamping job before we need to head out to Missouri on 1 April.  Hopefully, something will be resolved by then.

Plan B (you know I always have one waiting in the wings) is to order a new mattress from a different company, one I should have chosen in the first place.  I chose Mattress Insider over the other company because its factory is in South Carolina vs. California for the other company. 

It will be interesting to see how this all works out.  At least right now, we’re sleeping on a free mattress.  :c)

Thanks for visiting and feel free to leave a comment.

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17 comments:

  1. What a frustrating thing to happen. Great idea to call your credit card company. Good luck

    Laurie and George's Mom

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  2. You might want to look into bedinabox.com. I was skeptical about purchasing a mattress via the Internet but we ordered one in 2010 for the rig. Love love love it. Add an issue with moisture (due to humidity moisture creeped in under the mattress) a few weeks ago so I called them. After sending a few pics, they replaced the mattress free of charge including shipping. And we got it within 3 days of calling. Dan found this breathable barrier to use between mattress and foundation to avoid issues going forward. Great mattress and great company! Good luck

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  3. OK, now I know what you're talking about. I sometimes get a bit "lost" out in Blog Land, and get behind on all the interesting news.
    You think I'm being facetious, and you're most correct, but have you seen the news lately? Gah.
    Hope you get a decent bed to sleep on. Sucks when your sleeping options get compromised. Good luck.

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  4. You gotta love customer service! Hope that you two get things straightened out quickly in this matter.

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  5. By reversing the payment, I guess you'll see if money talks.

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  6. Hope it all gets settled very soon!

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  7. Love that you were able to take back your money. Such a pain to have to constantly harass to get decent service. David has called about 6 different numbers to try to get someone at the USPO to explain where the mail sent to us in a prepaid envelope is. Did you know that prepaid means nothing? If it's over 12 oz you have to take it to a post office to send it. $5.60 for 12 oz. REALLY? Is steam coming out of your ears yet? David is livid.

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  8. Good ;luck with you mattress replacement, for now though free is good.

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  9. I'm guessing once their money disappeared, you'll be hearing from them. Good luck!

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  10. Good luck. What a mess.

    Bedinabox.com is in Georgia I believe and we LOVEEEEEE ours.

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  11. That should get their attention, Paul. What a bunch of dummies. I wonder how long it will take them to figure out they've been outsmarted?

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  12. Sometimes things just seem to get complicated;o(( But, at least you got your money back and I bet that will get their attention;o))

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  13. I would think canceling the payment on the credit card would certainly make them pay attention. Sure hope this gets resolved shortly. You need to get on the road and see some grand babies.

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  14. Great idea to cancel the payment. Are you sure that customer service is in the U.S? Maybe they do not understand English.

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  15. Paul, thanks for your comment on the valve adjustment interval for my C7 engine. I shouldn't have relied on my memory when I wrote that, which I have now corrected.

    Thanks for stopping by.

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