Talk About Customer Service!

Okay, you can get off the edge of your seats now, my problem with the dash gauges has been solved. 

I opened up the dashboard, and exposed the wiring behind it.

                  

                  

I called Freightliner Customer Service and spoke for about an hour with tech rep Dwayne.  He recognized the problem right away but walked me through several steps to properly diagnose the issue.

It seems that Freightliner has had problems with the wiring harnesses on my model year chassis.  The wiring harness has white colored wires and an upgraded harness has been made with all black wires.

To be sure, he had me move some of the wires around from gauge to gauge to prove the problem was the wire harness and not the gauges.

                 

                 

It was hard to see and I had to use a mirror to make sure I was unplugging and plugging the wires in the right spots.

Funny, right now all the gauges are working, but they may go out again, something is loose with a connection somewhere and that’s why Freightliner upgraded the harness. 

If you remember, a short time ago we had a problem with an air pressure gauge.  Yep, that gauge has wiring from this troublesome harness, too.

The best part is Freightliner is going to pick up the cost of the repair, parts and labor even though the Journey is years and miles out of warranty.  How is that for great customer service?  We’re going to schedule a repair at the Gaffney Freightliner Service Center possibly in June on our way up to Missouri.

Now I just have to put that dashboard back together with those zillion screws.  Hope I remember where they all go!

(Marti has told me a million times not to exaggerate, the truth is there are only half a zillion screws!)

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