Last winter we were headed to Florida, to change our mail service from Dakota Post to one recommended by many friends in Crestview, FL. If you recall, we had problems with our air pressure gauge and had to turn around and put it off for another year.
We should have pressed on.
I normally send my mail request to Dakota Post via email as to where I want my mail shipped. They acknowledge back with an email and then send another email when the mail is sent with a tracking number.
I sent my usual email for my mail, received back from them the acknowledgement email and then waited and waited for the “sent” email, which never came. As did the mail that never came.
Several days after the mail should have come, I called them up asking where the mail was. I asked for the owner because I wasn’t happy with the initial response I got from the first person who answered the phone.
He wasn’t in but I was promised he’d call me back, which he did several hours later. He apologized and said they had found my email and had sent out my mail. I wasn’t too happy with that because I wanted them to overnight the mail now that it was a week late. He gave me a one month extension to my annual mail contract in an effort to make it right.
That night I got the sent email. I opened it up and found that they had sent my mail alright…to Florida where we were in May and we’re now in Missouri, only 1200 miles away! They used the old email request I had sent them in April for where to send my mail instead of the latest one.
Yesterday morning I called them up again and asked to speak to the owner. They gave me his voice mail where I explained that they had screwed up again and to please call me immediately.
Yesterday afternoon, I received a call from a lady at Dakota Post who again apologized and said they contacted the post office and were going to try and get the mail package “intercepted”, returned to them and then overnight it to me at their cost. She asked me if I wanted regular calls to keep me informed as to where my mail issue stood, I said “Yes”.
Today, I have not heard or received any email updates from Dakota Post. To say I’m not pleased is an understatement. I hesitated to put up this negative post about the business, but I’ve had issues with them even back when the were known as Alternative Resources. I can’t recommend them anymore to people that ask me what mail service I use.
We’ll be switching to a highly rated Florida mail service soon.
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