I find it amazing that so many Verizon customer service reps had never been informed about the Millenicom shutdown and to expect all kinds of former customers to come over to Verizon.
With the problems I was having switching and getting my device registered and set up with Verizon, we went to a Verizon corporate store for help. The reps were very nice and tried to help, but had never heard of the Millenicom issue. They wanted me to take the Verizon double up package, but we don’t need 40GB of data, and the cost was more than we wanted to spend ($40 more per month, $130).
Back to the phone. One issue that was clouding up the rep’s response was that I was calling them on our Verizon pay-as-you-go phone that we need in this area where our AT&T phones don’t work. They got confused thinking I was calling about the Verizon phone and not my Verizon MiFi.
After bouncing around between a few customer reps, I finally got a guy who put me on hold and looked into the Millenicom issue. When he came back he had the correct answers and set up my account and billing information.
We stayed with the 20GB/month plan. By signing up for a 1 year contract I got the same $89.99/month cost as I had before, the only addition is now I’ll pay tax on that amount. I could have gone to a non contract plan for $99.99/month (plus tax) but figured the $120 bucks looked better in my pocket. It’s not like I’m not going to need Internet for the next year.
A slight bump to the budget, but one worth it. We don’t stream video or download movies so it’s all good. And Internet is nice to have here is sunny South Carolina where it’s 38 degrees and raining out, with snow just to the North and East of us. Good day to stay inside. :c)
Thanks for visiting and feel free to leave a comment.
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Good grief it's colder there than here in Virginia and I was bemoaning my fate not to be further south. Glad to hear you got it all straightened out. I've heard a lot of stories about how easy it was for people and was wondering why not for you guys.
ReplyDeleteMy mistake was from calling on our Verizon pay-as-you-go phone, which confused the Verizon reps. They couldn't seem to understand I was not calling about my phone but my MiFi, even though I gave them the phone number attached to the device.
DeleteProbably a training issue. Or lack thereof.
I thought that double up plan wasn't supposed to cost any more.?
ReplyDeleteNo, the 40GB price is $130/month vs the 20GB plan we have for $89.99.
DeleteIt's absolutely crazy to hear of so many Verizon employees who are completely clueless about the Millenicom issue. I blame Verizon management and not the employees for this mess.
ReplyDeleteGlad you finally got it straightened out at the same cost.
Alls well that ends well :) Glad you're finally all straightened out.
ReplyDeleteWe never did sign up for Millenicom... now I'm glad we didn't! We've been with Verizon Wireless for years and now we're taking advantage of the double data deal. :-)
ReplyDelete.... and we're really enjoying the mid 70 temps here in sunny south west Florida!!! :-)
DeleteYou have to rub it in, don't you! :cP
Delete38 and possible snow!!! You guys are so in the wrong place.....lol
ReplyDeleteWe never did get any snow last night, but it's cold enough! Glad you got your Verizon stuff all figured out :)
ReplyDeleteI'm glad you finally got that behind you. It sure beats being on the phone for hours waiting for someone to disconnect you. Enjoy that cold weather there. We'll be heading south looking for those global warming trends.
ReplyDeleteI sure wish I knew how you can keep your V bill so low. Ours is $200/month and it hurts! But we use our phone as our hot spot also our Veizon navigator....I think that I am going to give them a call to see how we can reduce our bill.....thanks for the blog
ReplyDeletelet me know of you figure it out! Ours is $175
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ReplyDeleteGlad to hear that you got the Verizon situation straightened out. We never dealt with Millenicom. Have always had Verizon.
DeleteOh yes, it was 81 today here in Casa Grande!
Hopefully we will not have issues using our ATT phones as a hotspot when we head out again next summer.
ReplyDeleteGlad you got that straighten out!! We just made the switch also. Hard to believe we are paying the same price as our first mortgage to get internet;o(( My how times have changed!!!
ReplyDeleteNice to get things all worked out so now you will be good to go.
ReplyDeleteI am struggling with the data plan. I have a grandfathered unlimited Android phone that is acting up. I don't want to lose my unlimited data....but what's a girl to do when she needs a new phone? I'll sort it all out later, I guess....probably when my phone finally dies.
ReplyDeleteGlad to hear it all worked out in the end.
ReplyDelete