I find it amazing that so many Verizon customer service reps had never been informed about the Millenicom shutdown and to expect all kinds of former customers to come over to Verizon.
With the problems I was having switching and getting my device registered and set up with Verizon, we went to a Verizon corporate store for help. The reps were very nice and tried to help, but had never heard of the Millenicom issue. They wanted me to take the Verizon double up package, but we don’t need 40GB of data, and the cost was more than we wanted to spend ($40 more per month, $130).
Back to the phone. One issue that was clouding up the rep’s response was that I was calling them on our Verizon pay-as-you-go phone that we need in this area where our AT&T phones don’t work. They got confused thinking I was calling about the Verizon phone and not my Verizon MiFi.
After bouncing around between a few customer reps, I finally got a guy who put me on hold and looked into the Millenicom issue. When he came back he had the correct answers and set up my account and billing information.
We stayed with the 20GB/month plan. By signing up for a 1 year contract I got the same $89.99/month cost as I had before, the only addition is now I’ll pay tax on that amount. I could have gone to a non contract plan for $99.99/month (plus tax) but figured the $120 bucks looked better in my pocket. It’s not like I’m not going to need Internet for the next year.
A slight bump to the budget, but one worth it. We don’t stream video or download movies so it’s all good. And Internet is nice to have here is sunny South Carolina where it’s 38 degrees and raining out, with snow just to the North and East of us. Good day to stay inside. :c)
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