The VA has now taken the place for the worst run government organization I have ever dealt with, easily knocking the Department of Motor Vehicles out of first position. At least with the DMV you can actually go there and get insulted in person by an human being...at least I think they are human beings at the DMV.
With the VA, you are trapped in an endless electronic voiced phone tree that doesn't even point you in the right direction, let alone answer your questions.
I have been waiting since I filed my initial paperwork last July (2011) for an appointment for an evaluation for treatment of some service connected injuries.
They did send me one piece of paperwork, though, a questionnaire form that I have to fill out to ensure that I can pay for my treatment. I'd laugh but I'd probably end up crying.
The real sad part is there are veterans out there missing arms, legs and have other serious injuries that need constant medical treatment. I shudder to think that they are having troubles like I have run into.
It saddens me to think that veterans with severe injuries that they incurred fighting to protect this country find the government agency that is supposed to care for them would rather drown them in bureaucratic red tape. It is reprehensible.
After numerous tries, I finally found a phone tree entry that will allow me to talk to a real live person...by appointment. They will call me. The first available appointment is a week away. Sheesh!
At least I have the time now to wait around for that phone call. :c(