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Friday, March 21, 2014

Satisfaction (Almost)

While we’ve been waiting for our mattress mix up to be straightened out with the mattress company, we’ve been busy working at the J. Strom Thurmond COE. 

We spent two days driving almost 200 miles inspecting the “Steel Rangers”, the self service pay vaults at many of the unmanned facilities located all around the lake.

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We inspected the stickers on the vaults and also ascertained that there were pay envelopes located in the envelope dispenser slots.  Some of the stickers are worn or damaged, plus many had tape reside on them needing to be cleaned off.

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Not a big thing, just a little issue, but taking care of these small items keeps the COE parks, boat ramps and day use areas in tip-top shape.

Yesterday, I called the mattress company again.  I informed the representative that I stopped payment on my credit card.  I was then told to expect a call from a supervisor.  Lo and behold, a couple of hours later, I did get a call!  :cO

I again explained the issue and this gentleman not only apologized repeatedly, but wanted to fix the problem immediately.  He offered  to overnight the correct size mattress and to send an upgraded, more expensive one at no additional charge.

The icing on the cake was he would include two special foam pillows too, as a further apology.  Marti and I wondered if he would be true to his word.

At 4:30 this afternoon, the FedEx truck pulled up with a large box containing the new mattress.

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It was much larger than the previous mattress box, as was the rolled up mattress.

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Cutting open the roll, the mattress folded out and began to inflate.  Funny to watch.

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It is the right size and much thicker than what we originally ordered.  I’m  thinking it will be a real good night’s sleep for a change.  Won’t miss that Sleep(less) Number bed at all.  ;c)

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As to the wrong mattress, I’ll be taking it to Goodwill tomorrow to donate it, and get a receipt for it.  All I have to do is snap a picture of the receipt and email it to the mattress company.

The almost?  No apology pillows were in the box.  Maybe they are coming separately, but that isn’t much of a worry for me.

That pretty much wraps up that issue, now we’re looking at our last week of workamping.  Plus, there’s much to do to get ready to roll.  After being stationary for six months, we have lots of things to pack up and remember where we carry them.

I have an appointment next Friday to have four new tires put on the rear of the Journey, the tires are aged out, they are more than 7 years old and the sidewalls are starting to show cracks.  (I replaced the two front tires just before we hit the road in 2011).  Don’t want to have a blowout on the road.  (Our next door neighbor had a rear tire blow out on his motorhome and it did $20,000 worth of damage).

An oil change on the generator and a good overall wash will be done, too.  Once we’re rolling, I’m going to stop at a Speedco shop and get the CAT diesel engine oil and filters changed.

We’re not looking forward to getting back on the road (too much)!

RV.Smile2

Thanks for visiting and feel free to leave a comment.

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117 comments:

  1. Wahoo! Don't let the bedbugs bite!! ;)

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  2. Yeah, you guys have been there quite a while. Not sure we'd sign up to be in one spot that long, unless of course we're actually making money!

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  3. It pays to be persistent Glad to hear when you get on the road you will be stopping at Speedco to get an oil change and not that you will be putting on your speedo and doing your own oil change.

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  4. Great news on the mattress! Nothing gets their attention like taking back the money :)

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  5. What a great resolution to the mattress problem. I wonder if those people have any clue how many people read your blog and would avoid them entirely if they hadn't made things right.

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  6. So, now you need to tell us what kind of mattress you got that self inflates?? We've never had a desire to have a numbered mattress as we've heard too many people complain about them.

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  7. Gail is so right. Just take back the money and they will call you immediately. I've done that myself. Love those credit card companies. Can't wait to hear how the first night's sleep went. I must say you are more generous with your tires than I am. I'm not sure I could go 7 years on any of them and be comfortable.

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  8. nighty, night! Sleep tight, don't let the bed bugs bite.....

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  9. That looks like a great mattress- let us know how it works for you.

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  10. Hope you had a good night's sleep.

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  11. Good on ya for getting that mattress in time. I doubt like hell that you'll ever see those pillows. That was a bunch of fresh air. (read: Bullshit)
    Handy too that you'll have a means of taking the other mattress away.

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  12. All's well that ends well:o)) They sure stood at attention when you took your money back!! It's a shame you have to jump through hoops to get what you paid for. Just glad it got resolved before you needed to leave!!

    Now... how did you get the mattress into the Element to get it to Goodwill?!?!!!! We would love to see those photos;o)))

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  13. I'm glad they took care of you with the new mattress. We have had our bedinbox mattress for many years now and LOVE it. Yours sounds very similar. We still often remark to ourselves how comfy it is.

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  14. Glad that you got your mattress issue all straightened out, now on the road, soon!

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  15. It's amazing what stopping a payment will do. Glad the company responded so well.

    If a mattress self-inflates does that mean it has the power to self-deflate too? Sleep tight!

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  16. Glad to hear that you got the mattress issue resolved. Wouldn't it be nice if a company would simply do the right thing to begin with?

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