Yes, I’m one who has been caught up in the Millenicom demise. We enjoyed using our MiFi when it was $69/month for 20 GB. We still enjoyed it (with slightly clenched teeth) when the price increased to $89/month. Internet access is important to us as fulltime RVers.
So it came as a surprise when I found out Millenicom had gone out of business and if I wanted to continue to use my MiFi, I had to switch to Verizon.
Pouring over RV blogs and forums to see what was going to happen to former Millenicom subscribers, I decided to bite the bullet and hang on to the bitter end to see what was going to be the final result, fully expecting to get it in the shorts.
Thanks to Al from the Bayfield Bunch, I became aware that Verizon sent out a text message on my MiFi device listing a phone number to call. I called it and after being on hold for almost two hours, I gave up.
I recalled today with plenty of time and after being on hold for more than two hours, I got a real live person. I was told that Verizon was not offering an $89/month one year deal for Millenicom subscribers, but would offer a $99.99/month (plus tax) deal for 20GB with no contract.
Okay, so I said I’d take it. I was given a Verizon account number and the link to the Verizon website where I had to go to register my device and set up payment.
After logging on and trying to register my account, I was instructed that I needed a pin number for the account and it would be sent via mail to my billing address in Sioux Falls, SD. Not an option!
I called the customer service number and after about 20 minutes of getting nowhere, I was transferred to another rep at a higher level, who couldn’t understand why I couldn’t get registered. After several deletions and reapplications of my account over the next hour with no result, I had to terminate the call because I had an appointment I had to go to. I asked if I could get a direct number to call back this department, but was told no, I’d have to go back to the customer service number again.
I’ll be trying again tomorrow, steeling myself for more waiting on hold for the next representative and get this worked out. Hopefully this is not indicative of the service I’ll get from Verizon.
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